FAQ 2017-09-06T16:54:34+00:00

Kuvings FAQ


Tea burns while brewing 2017-06-13T17:28:18+00:00

1. Check – Is amount of water appropriate?
Solution – Refer to the recommended water volume guideline,, and pour appropriate amount of water into the vessel.
2. Check – Did you put powdered ingredients into the cotton pouch?
Solution – Use cotton pouch to brew powdered ingredients.

Water is not filling the filter vessel 2017-06-13T17:32:09+00:00

1. Check – Check if the glass vessel is properly placed on the base unit
Solution – Slightly turn the glass vessel left and right to properly fit it into the base unit.
2. Check – Check if the filter vessel is properly settle onto the upper flange of the glass vessel.
Solution – Make sure that the filter vessel sits properly on the flange.
3. Check – Check if the holes on the filter vessel are clogged.
Solution – Clean out the clog.

Function keys are not working 2017-06-13T17:34:55+00:00

Check – Check if the machine is processing a function
Solution – For safety purposes, all keys are set to operate from the initial condition. Press ‘Power/Cancel’ for two seconds until “—” is displayed. Pree ‘Power/Cancel’ once more and see’000′ on display screen befor selecting desired function. If you wish to cancel the function that has already started, press ‘Power/Cancel’ for two seconds.

(Does not start) Is the electric cord properly plugged in? 2017-06-13T17:36:48+00:00

– Plug in the electric cord properly.

(Does not start) Is the lid tightly locked onto the bowl? 2017-06-13T17:37:46+00:00

– ‘Click’ on the lid to the working bowl.

(Does not crush/chop) Are you using the proper blade? 2017-06-13T17:38:32+00:00

– Depending on the function, use appropriate blade (as suggested on page 7)

(Does not crush/chop) Has it been along time since you operated it last? 2017-06-13T17:39:11+00:00

– When appliance is used for continuous blending, operate no more than 3 minutes and stop for 2 minutes before starting again.

(Does not crush/chop) Do you hear metal grinding or blade does not move at all? 2017-06-13T17:54:58+00:00

– The working bowl is a disposable component. Check with service center to see if you need a new replacement. (Usage time : 6-12 months)

Safety locking arms will not lock 2017-06-13T17:41:12+00:00

– When assembling the juicer the parts must be in alignment or the arms will not lock. Check that the parts are aligned before locking the arms. The parts will only fi t in the orientation shown in the manual ? do not force the locking arms shut if parts are misaligned.

Juicer vibrates excessively 2017-06-13T17:42:09+00:00

– Stop the juicer and reassemble the juicer properly. In particular,make sure the juicing screen is properly seated and no parts are broken.

Juice is leaking from juice cover outlet during juicing 2017-06-13T17:42:38+00:00

– Juice may leak out if the pulp container is not fitted properly. Please make sure the pulp container is locked into place.

Rice is not grinding well. 2017-06-13T17:43:24+00:00

– There should be no moisture in the rice and it has to be completely dry in order to work. For the better result, use our NUC large capacity blender for the best result.

When kneading a noodle, it does not work properly. 2017-06-13T17:44:59+00:00

– Check if the dough is too watery, then it would stick to the worm screw and it won’t come out. If the problem is still occurring even though dough batch is good, then add oil in the worm screw.

When food is not being juice and going backward. 2017-06-13T17:45:59+00:00

– Adding too much food at the short period of time could make this issue. Add food slowly at a time would solve this problem.

When juicing a grape, skin of the grape does not come out. 2017-06-13T17:46:59+00:00

– Instead of using a juicing nozzle, use the mincing nozzle for better result. The skin of the grape might clogged the strainer, so insert one or two slice of carrot to solve the problem.

While juicing, drum cap is diverging a part. 2017-06-13T17:47:31+00:00

– This means that amount of the pulp is clogged in the drum cab, to solve this, juice the food with high fiber to unclogged the food in the drum cab.

After juicing, the moisture of the pulp is high. 2017-06-13T17:47:52+00:00

– Combine the food with a low fiber, such as carrot, and the high fiber, such as kale, to decrease the moisture of the pulp and increase the amount of juice. (try to avoid to use a pusher)

Amount of juice is too little. 2017-06-13T17:48:18+00:00

– It depends on the freshness of the fruit. If the fruit is dried then amount of juice would be little. Preserve the dry fruit in the clean water to increase the amount of juice.

The strainer does not separate the juice 2017-06-13T17:48:42+00:00

– Adding too much food at a short period of time may make the strainer to be clogged. Uses the reverse button to unclogged the food and disassemble the parts and clean the strainer in order to work properly.

I think worm screw is being grind. 2017-06-13T17:49:09+00:00

– Try to avoid turning on the juicer as possible when nothing is being juice.

When motor stopped middle of using 2017-06-13T17:49:45+00:00

– Check if anything is clogged in the screw, and when motor starts to work again, there is nothing wrong with a motor.

When motor does not work 2017-06-13T17:50:07+00:00

– Check if the plug is plugged properly.

When motor stops in middle of using 2017-06-13T17:50:31+00:00

– Check if the cord is plugged properly.
– Check if any fruits or vegetables are clogged and when motor works then nothing is wrong with the motor.
– Check if “reverse” switch operates.

Seems like juicing screw is grinding. 2017-06-13T17:50:53+00:00

– Juicing Screw and strainer are stuck together, so do not operate for long time when there is nothing to be extract.

Amount of juice is little. 2017-06-13T17:51:16+00:00

– Each fruits or vegetables to be juiced may produce a different amount of juice.
– Even same fruits or vegetables can have different amount of juice due to the freshness of the fruits or vegetables.
– To extract more juice out of the refrigerated fruits or vegetables, put it in the clean water
and wait until the fruits or vegetables are moist enough to be extract.
– Carrot has a low fiber which it is hard to extract it, to get a best result extract carrot
with different high fiber fruits or vegetables. Such as, kale, leafy green vegetable.
Please cut the carrot into quarterly to get a best result.
– Check if the pressure silicon is assembled properly.

After juicing, the amount of pulp in the juice is great. 2017-06-13T17:51:47+00:00

– Check if the pressure silicon is assembled properly.

Juice is leaking from the juicing bowl. 2017-06-13T17:52:17+00:00

– If the pressure silicon is not assembled properly, it may leaked the juice out of the juicing bowl.

Stops middle of operating. 2017-06-13T17:52:51+00:00

– Too much fruits or vegetables in the screw or over heated motor may stop the appliance
in middle of using. Please wait until the appliance is cool down to use it again.
– Please place the motor around cool temperature area.
– When using the fruits or vegetables with the hard seed in it, please remove all the seeds
in the fruits or vegetables to use. It may break down the juicing screw.

Juicing bowl is shaking in middle of operating. 2017-06-13T17:53:10+00:00

– It is completely normal that juicing bowl is shaking little bit while operating.

I can’t get the drum lid open after juicing 2017-06-13T17:53:38+00:00

– There may be some extra pulp cumulated underneath the juicing screw. Firmly press down the center of the drum lid while turning it counter clock wise to open